Customer Support
In Canada, Lucky Hills keeps help close and easy to reach. Support is available 24/7, so questions don’t have to wait. We handle quick clarifications and more detailed requests with the same focus.
Navigation
You can get guidance on account access, verification, payments, bonuses, wagering rules, and game-related technical issues. If something looks unusual on your account, we may request mobile number confirmation as an extra security step.
- Account help with login, registration, and credential recovery
- Deposit and withdrawal questions, including payment status updates
- Bonus explanations, wagering requirements, and eligibility details
- Responsible gaming support, including limit-setting guidance
- Game support if a session freezes or a result needs review
Live Chat
Live chat is the fastest way to contact Lucky Hills Support. It’s available 24/7 and works well for time-sensitive topics such as withdrawals, deposit troubleshooting, or bonus activation steps.
Many issues are resolved within minutes. If a case needs additional checks, we’ll explain what information is required and what timeline to expect.
When email makes sense
Email is a good option when you need to share documents or explain a situation in detail. It’s commonly used for verification, document submission, and responsible gaming requests. Replies are typically within 1 business day, though timing can vary.
If You
Some questions come up more often, especially around banking, withdrawals, and bonus rules. This overview summarizes the key points, with amounts shown in CAD for Canadian players.
| Topic | Amount (CAD) | Timing / Notes |
|---|---|---|
| Minimum deposit | 10 CAD | Processed instantly in most cases |
| Interac deposit minimum | 10 CAD | Common choice in Canada for straightforward deposits |
| Ethereum deposit minimum | 90 CAD | Minimums vary by method |
| Withdrawal minimum | 50 CAD | Per transaction |
| Withdrawal processing target | — | Most requests processed within 24 hours |
| E-wallets and crypto payouts | — | Usually completed within 1–24 hours |
| Bank payouts | — | May take 3–5 business days; bank transfers can take up to 7 days |
| Daily and monthly withdrawal limits | 2,500 CAD / 40,000 CAD | Limits support safer, clearer transaction handling |
| Bonus wagering requirement | x40 | Applies to deposit bonuses and free spins winnings |
| Max bet with bonus funds | 7.50 CAD | Per round when playing with bonus funds |
Deposits: quick steps
To deposit, log in and open the cashier. Choose a method such as Interac, Visa, Mastercard, or MiFinity, enter the amount, then confirm. Most payments are handled instantly, with method-specific minimums and maximums.
Withdrawals: what to expect
To withdraw, open the cashier, select your preferred method, and enter the amount. For security, we may request verification before processing. If a payout is pending, live chat can confirm the current status and the next step.
Bonuses: activation and control
To claim the welcome offer, complete registration and make a first deposit of at least 30 CAD. During deposit, select the relevant bonus option in the cashier when available. Some offers include a 100% match up to 1,000 CAD plus 100 free spins.
If you want to stop playing with an active bonus, you can cancel it through your Profile area. Canceling removes bonus funds and leaves your real-money balance available.
Our Support
We protect requests with SSL encryption and use advanced technology to keep personal and financial data safe. For verification, we may ask for a government-issued ID photo, plus payment confirmation when required. Card verification may involve showing the first 6 and last 4 digits while keeping the rest covered.
For the smoothest experience, use live chat for fast answers and email when details or documents are needed. If a question comes up during registration, a withdrawal, or a bonus review, reaching out early can help prevent delays.
Open support options whenever you need clarification, or start with live chat for the quickest help.